Your Electricity Queries
Find clear answers to common questions about electricity services, billing, and support from AP Electricity Board.
How to Get Started
To start electricity service with AP Electricity Board, you can apply online or visit our nearest customer service center with valid ID and address proof.
Q: How do I apply for a new electricity connection?
You can apply online through our portal or visit the nearest AP Electricity Board office with necessary documents to initiate the connection process.
Q: What documents are required for a new connection?
Valid identity proof, address proof, and property ownership or rental agreement documents are required for processing your application.
Understanding Your Bill
Learn how your electricity bill is calculated, payment options, and how to read your meter for accurate billing.
Q: How is my electricity bill calculated?
Your bill is based on the number of units consumed multiplied by the tariff rate applicable for your category and any additional charges or taxes.
Q: What payment methods are accepted?
Payments can be made online via our portal, through authorized banks, mobile wallets, or at designated payment centers.
Help When You Need It
Information on reporting outages, requesting repairs, and contacting customer support for assistance.
Q: How do I report a power outage?
Call our 24/7 helpline or use the online outage reporting form on our website to notify us of any power interruptions.
Q: What should I do if I notice a faulty meter or wiring?
Contact our customer service immediately to schedule an inspection and necessary repairs by authorized technicians.
Stay Safe Around Electricity
Contact Our Support Team
If you have questions not covered here or require assistance, please reach out to our customer service team. We're here to help you 24/7.
What Our Customers Say
Hear from residents and businesses who rely on AP Electricity Board for reliable power and support.
"The AP Electricity Board's quick response during outages keeps our business running smoothly. Their customer service is always helpful and courteous."
"I appreciate the clear billing and multiple payment options provided by AP Electricity Board. It makes managing my household expenses easier."
"The safety awareness programs by AP Electricity Board have helped our community stay safe and informed about electrical hazards."
